Customer Service Rep- Medical

UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CT’s best choice for patient-centered healthcare!

We are currently seeking a Customer Service Rep for our Norwich Health Center to provide courteous and professional customer service to all UCFS clients, patients, and visitors, as well as internal customer support for clinical staff.

While this position is primarily located at our Norwich office, occasional travel to other UCFS locations may be expected (New London, Colchester and/or Griswold).

Expected Schedule: Full-Time, 40 hours/week; Monday through Friday; 7:45am- 4:45pm, 8:00am- 5:00pm, & 10:00am- 7:00pm

Essential Responsibilities:

• Greet clients and visitors in a welcoming and friendly manner
• Answer phone calls and respond to inquiries in a timely and professional manner
• Schedule and confirm appointments for patients
• Maintain electronic medical records and patient files
• Verify insurance information and collect patient co-pays
• Perform basic clerical duties such as filing, faxing, scanning, and emailing

Leaders, self-starters, and team players are invited to apply for this role on our team!

Why UCFS?

Our team is passionate about the services we provide and is committed to making a difference for our clients and community. At UCFS, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more. If you are committed to improving the health and well-being of our community, we encourage you to apply for this exciting opportunity.

• High school diploma or equivalent
• At least 1 year of experience with prior experience working in a medical office or healthcare setting strongly preferred
• Knowledge of Medicaid/Medicare and other Insurances
• Strong computer skills and knowledge of electronic medical records
• Ability to handle confidential information with discretion
• Exceptional customer service and interpersonal skills
• Ability to multi-task and work well under pressure in a fast-paced environment
• Proven critical, analytical thinking skills in order to identify issues requiring escalated assistance
• Bilingual candidates are encouraged to apply, but bilingualism is not required for this role

UCFS offers a comprehensive benefits package including:

• Flexible schedules
• Competitive salaries
• Generous paid time off including 3 weeks' vacation, 4 floating holidays and 10 sick days each year
• Medical, dental and vision insurance
• 401(k) plan with 6% employer contribution
• Paid life and disability insurance
• Employee Assistance Program (EAP)
• Additional voluntary benefits
• Public Service Loan Forgiveness eligibility

UCFS is committed to providing equal employment opportunities to all applicants and employees as protected by applicable federal and/or state law.