Customer Service Rep-3

Customer Service Representative is to assist with organizing equipment services and repairs and scheduling technicians to cover workload
demands.

Required Competencies

• Work with team of fleet service technicians.
• Assist with scheduling and organizing customer equipment.
• Maintain communication channels between customer and fleet service technicians.
• Consistently update fleet service coordinators and service writers about the status of work completed.
• Adhere to safety policies and company procedures regarding work habits and driving behavior.
• Ensure technician repair orders are processed for billing in a timely manner.
• Assist and support sales team with outside revenue opportunities.
• Reach out to customers to follow up on work completed and locate additional service and repair opportunities.
• Assist with building technician schedules for work daily.
• Prepare and provide customers with equipment repair estimates as needed.
• Respond to internal inquiries in a timely manner.
• Complete and submit all required paperwork on timely basis to fulfill required deadlines.
• Participate in on-call or after-hours coverage as need.
• Upkeep and cleanliness of work areas.
• Follow company safety & security guidelines
• Attendance and punctuality are essential functions of this job.
• Other duties as needed.
• Ability to stand up to 30 minutes, safely walking up and down stairs, bending and lifting up to 40lbs.

Required Qualifications and Education

• Must be detail oriented and have solid communication skills.
• Ability to multitask and support the fast-paced demands of our business.
• Exceptional customer service skills.
• Working knowledge of Microsoft Office applications.
• Consistently exhibit strong work ethic and drive to achieve established goals.
• Support sales initiatives to achieve target goals and growth objectives.