Customer Service Representative

We are a rapidly growing event marketing and fundraising firm, and we’re looking for a motivated and passionate Entry-Level Customer Service Representative to join our dynamic team. If you're eager to launch your career in customer service while making a meaningful impact on charitable causes, this is the perfect opportunity for you! In this role, you'll help raise awareness for exciting fundraising events and initiatives, all while delivering exceptional customer service and ensuring seamless event experiences.

As a Customer Service Representative, you’ll serve as the first point of contact for clients, event attendees, and donors, playing a crucial role in ensuring event success and client satisfaction.

Key Responsibilities:

• Customer Support: Handle customer inquiries, provide accurate event information, and resolve issues promptly and professionally.

• Event Promotion: Actively promote upcoming fundraising events and marketing campaigns, engaging with attendees, participants, and supporters.

• Client Engagement: Foster and maintain strong relationships with clients, ensuring their needs are met during event planning and execution.

• Data Management: Assist with tracking donations, entering event data, and managing participant lists to ensure accurate event records.

• Problem Solving: Address and resolve concerns or complaints from clients and event participants in a timely, courteous, and effective manner.

• Team Collaboration: Work closely with event coordinators and marketing teams to ensure smooth event execution and customer satisfaction.

Required Qualifications:

• High school diploma or equivalent (some college coursework is a plus).

• Excellent verbal and written communication skills.

• Strong problem-solving skills and a proactive, solution-oriented attitude.

• Ability to thrive in a fast-paced, team-oriented environment.

• A positive, customer-first approach with a passion for helping others.

• Previous experience in customer service, retail, or hospitality is a plus, but not required.

Why Join Us?

• Competitive Compensation: Enjoy a competitive salary plus bonus incentives.

• Career Growth: We prioritize internal growth and offer ample opportunities for career advancement.

• Comprehensive Training: Receive hands-on training in marketing, fundraising, and event management to expand your skills.

• Supportive Work Environment: Join a collaborative and fun team that values professional development and fosters a positive work culture.