Customer Service Representative

Description

Basic Function

Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in upkeep of the showroom floor as per the first up system.

Reporting

Reports

Primary Responsibilities

• The acquisition and maintenance of customers
• Accept and process current customer payments
• Process order forms and references
• Input customer information into the store computer for new lease agreements
• Update customer information and account status in the store’s computer system
• Answer incoming telephone calls and route them to appropriate person- as per the first up system
• File and maintain customer folders and records
• Assist customers on the showroom floor
• Direct customer opportunities immediately to the Sales Manager – as it relates to sales and service
• Maintain the appearance and organization of the customer transaction counter
• Assist in the maintenance of the showroom through cleaning, organizing, merchandising, and pricing as per the first up system and as directed by management.
• Maintain regular mailing campaign
• Other tasks assigned by management

CSR First Ups

Daily - Convenience Bar, Entrance Doors, Filing of required documentation, Office: Miscellaneous, Showroom: Countertops-Carpet-Jewelry Case

Monday - Calculators/Key Boards, Jewelry Cleaner, Showroom: Lamps & Plans, Telephone Cleaning

M/W/F - Showroom: Cocktail/End Tables, Dinettes, Electronics

Tue/Thurs - Showroom: Appliances - Bedroom Sets

Saturday - Computer Cleaning

When Needed - Cash Drawer Levels, Completion of lease order forms: Telephone, Printer Ribbon Replacement

Requirements

Position Requires

Excellent interpersonal skills are required for daily customer contact

Professional appearance

Computer operation ability

Good communication skills

Excellent organization skills

Excellent telephone etiquette

Strong sales skills on the showroom or telephone

High energy level

Able to live 50 lbs.

Pre-employment

Successful reference check and verification, drug screen, criminal background investigation, and required testing.