Customer Service Representative

Description

TAS Environmental Services, LP - Emergency Response Services & Environmental Solutions ready to respond wherever, whenever, every time.

TAS Environmental Services is headquartered in the Dallas, Texas area and serves companies of all sizes across the South and into the Midwest. For over 100 years, our industrial economy has been built on Oil & Gas, technology, and infrastructure. Today, it is essential for every business and municipality to have a "go-to" vendor for environmental solutions, from industrial cleaning services to emergency response services, to hazardous waste transportation and box rentals. We are prepared 24/7 and every day of the year.   

We are hiring a Customer Service Representative in the Corporate office to coordinate the movement of waste, waste tracking, profiling and assist in assuring compliance with all waste and environmental regulations. This role will take incoming customer calls related to service requests, issues, invoice questions and on-line service support. The CSR will directly support the Business Development Managers to ensure customer satisfaction. 

BENEFITS 

TAS Environmental Services offers a competitive benefits program, including comprehensive group health and related benefits plan.   

The following list of benefits is offered only to employees in regular (full-time) positions: 

• Health & Wellness: 

    o Comprehensive Medical, Dental, and Vision Coverage 

    o Mental Health Support Programs 

    o Supplemental Benefits - Accident, Critical Illness, etc. 

    o Access to a company provided Employee Assistance Program 

• Retirement & Financial:

    o 401(k) with Company Match 

    o Life Insurance and Disability Coverage 

• Work-Life Balance: 

    o Generous Paid Time Off (PTO) 

    o Paid Time Off increases based on years of service 

    o Holidays - seven (7)   

    o Floating Holidays - two (2)  

• Professional Development: 

    o Access to Online Learning Platforms 

    o Annual Conference and Workshop Allowances 

• Additional Perks: 

    o Work Boot Program 

• Team Building Events 

RESPONSIBILITIES:

1. Creates sales orders and proposals for customer service requests
2. Ensure profile documents are correct, schedule customer requests
3. Prepare DOT paperwork including manifest, placards, and Labels
4. Assemble and organize billing documents 
5. Update CRM and waste tracking systems.  
6. Accurate daily data entry
7. Other duties as assigned

Requirements

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to successfully pass background checks.

 COMPETENCIES/SKILLS:

• Excellent communicator
• Well-organized and enthusiastic
• A leader and strategic, creative thinker

Computer Skills:  

Experience with Microsoft Office products and some ability to adapt to other computer software

EDUCATION REQUIRMENTS:

EDUCATION/CERTIFICATION: Bachelor’s degree or equivalent experience

Prior knowledge/experience working with RCRA, DOT or TCEQ. Experience with profiling and Waste Management

PHYSICAL/ MENTAL REQUIREMENTS

REASONING ABILITY:

Ability to deal with a variety of variables under only limited standardization

Able to interpret various instructions

COMMUNICATIONS ABILITY: 

Ability to compute with various levels throughout the organization. Working knowledge to communicate job requirements and answer candidate questions

LANGUAGE ABILITY: 

Ability to read and write a variety of books, magazines, instruction manuals and .Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar

EEO/AA EMPLOYER/ VET/ DISABLED STATEMENT

TAS Environmental Services, LP provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law

TAS Environmental Services, LP is recognized as a leading regional provider of Environmental Services. Our service offer includes Emergency Response, Industrial Cleaning, Waste Management and Midstream Services and Solutions. Our mission is to build unrivaled partnerships by being an invaluable safe resource to our customers through knowledge, collaboration, and the dedication of our people. We aim to deliver best-in-class performance across the business system while adhering to our core values and while owning the highest standard of ethical business practices.