CUSTOMER SERVICE REPRESENTATIVE

Description

The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone or email. CSR will provide exceptional customer service resolving customer issues effectively while working in a high-volume environment.

• Takes incoming calls and makes outbound calls to and from customers to address and resolve requests and concerns such as warranty questions return good authorizations, call tags, and e-catalog matters.
• Create and maintain various internal Company reports including sales spreadsheets, returns, international documents required for shipping, UPS tracking, and others.
• Examine records and related documents and correspondence to effectively address questions or concerns. Follow up with Customers to ensure satisfaction and resolution.
• Communicate with other departments such as Shipping/Receiving, Accounting, and Purchasing as needed to address customer questions, requests, or complaints
• Demonstrate an understanding of the company’s policies and practices in resolving customer issues.

Requirements

Preferred Education and Experience: 

• Proven experience in the automotive aftermarket industry.
• Familiarity with suspension and off-road products.
• Strong customer service skills.
• Proficiency in order processing and data entry.
• Ability to manage high call volumes professionally.
• Excellent organizational and multitasking abilities.

Knowledge and Personal Attributes:

• Experience with CRM software.
• Passion for off-road and automotive customization.
• Self-motivated with a proactive work style and a strong sense of urgency.
• Positive attitude and problem-solving skills.
• Exceptional interpersonal and communication abilities.

This is an in-office position, remote work is not available for this role.