Customer Service Representative

Symetra has an exciting opportunity to join our service team as a Customer Service Representative!

About the role

As a Customer Service Representative within the work force benefits  division, you will provide customer and claimants  with timely, accurate, and customer-focused claim information, solicit information needed to perfect the claim, consistently deliver a superior level of customer service, document the claim system, work with the STD, SDI, AM, LTD, Life and AD&D products, and perform well in a call center team environment.

What you'll do in this role

• Provide call center callers with timely, accurate, and customer-focused claim information, solicit information needed to perfect the claim.

• Consistently deliver a superior level of customer service.

• Document the claim system, work with the STD, SDI, AM, LTD, Life and AD&D products

• Perform well in a call center team environment.

• Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user.

• Issue timely and accurate claim acknowledgement correspondence.

• Process incoming documents with high coding integrity and distribute immediately.

• Remain fully compliant with operational standards. Meet or exceed call center operational metrics.
  
  


• Maintain a superior level of genuine caring and empathetic customer service throughout all interactions.

• Take appropriate actions to earn the caller's trust. Anticipate customer needs and take action.
  
  


• Work as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintain professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence.
  
  


• Demonstrate an increasing level of proficiency in the products (STD, SDI, AM, LTD, Life and AD&D) managed by the department.
  
  


• Perform other tasks requested by management.
  
  

What we offer you

“If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work.” Cris H. - AVP Internal Sales, Training and Development 

“Symetra is inclusive of all employees regardless of their personal differences.” Darrell J. - Actuary III 

“Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions.” Felicia D. - Financial Reporting Lead Senior Analyst 

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements


• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%


• Paid time away including vacation and sick time, flex days and ten paid holidays


• Give back to your community and double your impact through our company matching


• Want more details? Check out our Symetra Benefits Overviewopens a pdf file

Compensation

Hourly Salary Range: $22.00- $32.95 plus eligibility for annual bonus program 

Who you are

• Superior verbal and proficient writing skills.


• Basic to moderate skills with Microsoft Office and other software applications.


• Ability to multi-task and prioritize.


• Have a high level of attention to detail


• Work under pressure and perform in a call center environment utilizing telephony-related production tools.


• High School diploma or equivalent experience required

We empower inclusion.

At Symetra, we aspire to be the most inclusive insurance company in the country we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

 Creating a world where more people have access to financial freedom.

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit:

https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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