Customer Service Representative

We are seeking a self-motiving, energetic individual who is obsessed with customer service. The Customer Service Representative works directly with our customers and is responsible for handling a variety of customer inquiries over the phone and by email.  A key part of the Customer Service Representative is to drive adoption of our software platform with our customers to influence. In addition to supporting our customers and driving the adoption of our software, the Customer Service Representative will be empowered to be part of cross-functional engagements to be part of our continuous mindset to improve our overall customer experience.

RESPONSIBILITIES

• Customer Relations
• Encourage customer loyalty by identifying each customer’s (both internal and external) specific needs and utilizing all available resources/systems to meet the needs
• Listen effectively to gather data on customer requirements and make recommendations which benefit both the customer and the company
• Ensure all commitments to customers are met in a timely and efficient manner
• Respond in a timely manner to customer inquiries on matters relating to order status and product problems.  Investigate problems promptly and take necessary action to meet customer needs.
• Document all complaints and ensure appropriate actions are taken for problem resolution
• Proactively seek out and utilize available tools and resources to resolve inquiries
• Channel new customer prospects to most appropriate resource to develop into customer
• Properly handle large volumes of customer phone calls (65+/day) and non-phone customer transactions.
• Starting times may vary, 8:00am to 8:30am, Monday through Friday.  Saturdays may be required from time to time.  
• Ability to flex schedule to accommodate meetings will be required and to provide coverage before or after scheduled shift
• Schedules subject to change based on business and client needs.
   

QUALIFICATIONS

• Demonstrate analytical and problem-solving skills
• Demonstrate being courteous, patient, and engaging on the phone
• Demonstrate learning and applying new computer technology
• Demonstrate being adaptable and flexible to meet changing requirements of customer and team 
• Demonstrate applying attention to detail and organizational skills
• Experience in effectively managing personal job responsibilities while balancing needs of broader team
• Experience developing and presenting information to leadership
• Experience in managing multiple projects in parallel, possess excellent coordination and organizational skills, and keep customers informed of progress
• Demonstrate being capable and willing to obtain a thorough technical knowledge of all products lines, reporting systems, manufacturing processes, and laboratory functions
• Experience with various software programs (e.g., Microsoft Word, Excel, Outlook, Internet browsers) 
• Agresso ERP experience strongly preferred 
• Must have an associates, bachelor’s degree or equivalent work experience 

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Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke Health Solutions

Comprised of four industry leaders—Fluke Biomedical, LANDAUER, RaySafe, and Victoreen — Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe.Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, real-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals.At FHS, we believe in your potential — your ability to learn, grow and contribute in meaningful ways. And we believe in giving you the opportunity, accountability, and visibility to do just that.

Pay Range
The salary range for this position (in local currency) is 35,700.00 - 66,300.00