Customer Service Representative

Description

Kooks Customer Service Representatives assist both B2B and B2C customers in a high-octane, fast-paced sales environment. The CSR will answer phone calls and emails regarding new and existing orders, as well as provide expert information on the best Kooks parts to fit customer needs. As part of the Kooks Krew, the CSR will be helping customers maximize their performance for their personal vehicle and businesses alike. 

• Handle inbound calls from our internal and external sources. This includes, but is not limited to, giving prices, part numbers, availability, and lead time.
• Input orders utilizing internal ordering software systems. Review customer purchase orders and communicate with customers, as needed, to collect missing information, documentation, and approvals required to complete order.
• Work cross-functionally with sales and technical support to resolve open issues.
• Other responsibilities as assigned.

Requirements

•   Aftermarket Automotive Experience / Knowledge required.
• Strong verbal and written communication skills.
• Ability to interpret customer issues, coupled with the ability to troubleshoot and translate issues into resolutions while maintaining a positive attitude.
• Ability to empathize with customer concerns while maintaining a professional demeanor.
• Ability to learn quickly on the job.
• Ability to answer calls promptly as well as respond to customer inquiries through email.
• Conduct business in an ethical and professional manner.

Company Benefits:

• Medical, dental and vision insurance 
• Employer-paid life Insurance 
• 401K plan
• Sick Pay, PTO, and Paid Holidays after 90 days
• And much more!

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.

Disclaimers: 

Kooks Custom Headers reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business needs. This job description may not list all duties for this position. This job description is not a contract of employment, and all employment unless otherwise disclosed is “at will” and either the incumbent or the company may terminate employment at any time for any reason.? 

Kooks Custom Headers is an Equal opportunity, inclusive employer and will consider all applicants for employment based on merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.