Customer Service Representative

We are looking for a Customer Service Representative to join our team and assist customers in Portugal. Your role will involve handling inquiries, resolving issues, and ensuring customer satisfaction through phone, email, and chat support.

Responsibilities:

• Respond to customer queries professionally via phone, email, and live chat.

• Assist with product/service inquiries, troubleshooting, and order management.

• Document customer interactions and feedback for continuous improvement.

• Collaborate with other teams to ensure a seamless customer experience.

• Escalate complex issues to the appropriate departments when necessary.

Requirements:

• Strong Portuguese language skills (spoken and written).

• English proficiency is not required but helpful (you may use translation tools).

• Prior experience in customer service is a plus.

• Strong problem-solving and communication skills.

• Ability to work remotely and stay organized.

What We Offer:

• Competitive Salary – €25 per hour.

• Paid Holidays – Enjoy time off to rest and recharge.

• Flexible Scheduling – Choose a schedule that works for you.

• Tuition Reimbursement – We support your continued learning.

• Equipment Provided – We supply the necessary hardware and software for your role.