Customer Service Representative

Salary :

$17 - 20 hourly

Company : Shard

Job Type : Full Time

Aurora, Co 80010

Job Description - Customer Service Representative

Benefits/Perks

Competitive Compensation

Paid Time Off for Eligible Employees

Career Growth Opportunities

Job Summary

We are a small family owned glass company. We provide repair service as well as new installations for residential and commercial properties. We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, detail oriented and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information and provide solutions

Contact customers to verify appointments

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Schedule appointments for service calls

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $17.00 - $20.00 per hour

A&A Glass Co. is here to help with your flat glass needs. We are a local family owned glass shop that has served Denver and the surrounding areas since the late 1950s. Our dedicated staff is here to serve you with quality service at a competitive price.

We are one of the last full service flat glass shops that have both onsite mobile service and an active shop with quick turnaround times for shop services. Our onsite service is by appointment – no block service times for you to wait through.

We keep a large stock of replacement parts for windows, glass doors, commercial doors and showers. If we don’t have what you need in stock, we will do our best to find it from one of our many suppliers.

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Customer Service Representative

Job Description - Customer Service Representative

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