Customer Service Representative

Company Description

K9 Resorts Luxury Pet Hotel (http://www.k9resorts.com) strives to offer the best pet care experience for all the dogs in its care and was honored with the 2019 IBPSA Pet Care Business Excellence Award. Founded in 2005, each K9 Resort is custom-designed with hospital-grade ventilation systems, antimicrobial flooring, cage-free luxury boarding, and world-class, professionally trained staff members. Recommended by numerous pet professionals and several major publications, K9 Resorts is proud to lead the way in the pet hospitality industry.

Job Description
*Must be at least 18 years of age*

The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.

Essential Job Functions:

Fluent in Microsoft Office and well-versed in computer usage
Willing/able to learn new computer programs easily
Very customer service-oriented
Able to use downtime effectively
Greets all customers coming into the building
Performs Check In/Check Out and reservation procedures in the POS system
Accepts payment from customers
Takes custody of pets and makes sure they are properly placed in the building
Answers telephone inquiries
Works closely with the management team to handle small office tasks
Provides tours of the facility to potential customers when necessary
Responsible for feeding and medicating of all dogs
Provides personal playtimes for dogs when such a service is requested
Takes dogs outside for elimination breaks
Performs body checks to search for pre-existing conditions and/or injuries
Has the ability to perform the following tasks at the request of the General Manager/Owner
Sanitation of all boarding and daycare accommodations
Monitoring Daycare
Bathing

QUALIFICATIONS:

Education and Experience:

High School diploma or equivalent
Previous pet care experience is preferred but not required
Some weekend and holiday hours are required

*Technical Skills:*

Computer skills including knowledge of Microsoft Windows.
Proficient written and spoken communication skills.

*Personal Characteristics:*

Must be able to communicate with all types of people, remain calm, mediate and problem solve
Must be of moral and ethical character
High level of emotional intelligence
Salesmanship personality and comfort
Ability to multitask
Strong ability to adapt to change and support company directives
A Can-Do - It is my job attitude
Outgoing, positive, enthusiastic personality
Must demonstrate love for dogs
Well-organized and efficient
Benefits
We offer competitive pay, opportunities to advance, and a 50% discount on all services.

Salary: $16-17 per hour

Benefits:
Employee discount
Paid training

Monday 1pm-7pm
Tuesday 1pm-7pm
Thursday - 1-7pm
Saturday - 6am-6pm

Fanwood, NJ 07023:
Reliably commute or planning to relocate before starting work (Required)

Education:

High school or equivalent (Required)
Job Types: Full-time, Part-time