Customer Service Representative

Salary :

$20 - 26 hourly

Company : Servicemaster Disaster Associates 5253

Job Type : Full Time

Wilmington, Ma 01887

Number of Applicants

000+

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Job Description - Customer Service Representative

Benefits:

401(k)

Dental insurance

Health insurance

Vision insurance

Seeking a full-time CSR for a fast paced office 8 am-5pm.

As the hub of all claims, CSR is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The coordinator will be responsible to follow up daily with the OPS team to ensure and that all required documentation, estimates and procedures are followed according to required program guidelines.

A successful CSR will possess tenacity and thrives in a fast-paced environment. This position, in combination with the nature of this business, require the ability to juggle multiple critical requests and react with appropriate urgency to situations that require quick turnaround and take effective action without knowing the entire picture.

Job Responsibilities

Understanding of the claims flow process – Water Mitigation, Mold, Fire, Content and other Environmental work

Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system

Daily review of compliance tasks and all job tasks are completed on time

Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times

Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call

Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards

Manages Customer Service issues and complaints, documenting actions and resolution

Understanding of all company cycle times and SLAs required for each job and phase

Client Care Calls – ensure constant, often daily, communication with the customer, may communicate with adjuster

Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required

May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate

Job Requirements

High school diploma/GED required

IICRC Certifications preferred but not required: WTR, ASD, OCT, STC

Exceptional Customer Service working in a team environment utilizing meticulous attention to detail and the ability to prioritize tasks

Experience with Microsoft© Office application (Word, Outlook, PowerPoint, and Excel) required

Personal time management and organizational skills

Strong verbal and written communication skills

Dependable and adaptable to operate within a fast-paced work environment

Ability to manage highly confidential information

Strong problem-solving skills

Proficient at using Microsoft Office, Outlook, CRM software

Experience with customer interaction and conflict resolution

Compensation: $20.00 - $26.00 per hour

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

Original job Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Service Representative

Job Description - Customer Service Representative

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