Customer Service Representative

Salary :

$36,000 - 48,000 yearly

Company : John Carlton

Job Type : Full Time

Birmingham, Al 35209

Job Description - Customer Service Representative

Benefits:

Bonus based on performance

Competitive salary

Flexible schedule

Paid time off

Training & development

Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for assisting customers.

Responsibilities:
- Answer incoming customer calls in a professional manner
- Provide information about policies
- Process customer policy change requests
- Resolve customer complaints promptly and effectively
- Take premium payments from customers
- Conduct outbound calling to set up policy reviews

Requirements:
- Strong phone etiquette and customer service skills
- Proficiency in English; fluency in Spanish is a plus
- Ability to communicate effectively with customers
- Team player
- Basic sales skills to upsell products or services
- Analytical skills to assess customer needs and provide appropriate solutions

Join our team and enjoy a rewarding career helping customers with their inquiries and concerns. Apply now to be part of our dynamic customer service team!

Job Type: Full-time

Pay: From $36,000.00 per year

Compensation: $36,000.00 - $48,000.00 per year

As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community.

And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner.

^{The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.}

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Customer Service Representative

Job Description - Customer Service Representative

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