Customer Service Representative

Company : The Body Works

Job Type : Full Time

Leesburg, Va 20175

Job Description - Customer Service Representative

Benefits:

Company parties

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Wellness resources

Benefits/Perks

Competitive Compensation

Paid Time Off

Health Insurance Benefits

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

TURN TO THE BODYWORKS OF VIRGINIA FOR ALL OF YOUR VEHICLE NEEDS

The Body Works of Virginia is a full-service Auto Body Repair and Collision Shop in Leesburg, Virginia, specializing in collision repair services, custom paint services, PDR (paint less dent removing) imports, domestic & exotics.

Our experts have the knowledge to service and repair even the most challenging auto problems on all makes and models of domestic and import vehicles. We use the latest technology to assess the situation and offer you alternatives. We guarantee all of our work and know you'll be happy with the outcome.

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Customer Service Representative

Job Description - Customer Service Representative

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