Customer Service Representative

Company : Glyph Technologies

Job Type : Full Time

Cortland, Ny 13045

Job Description - Customer Service Representative

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $15.00 per hour

Our History

Twenty nine years may not seem like a long time, but for a digital data storage company it's a significant achievement. When technologies come and go almost as fast as the businesses that provide them, nearly three decades is something to be proud of.

At Glyph, we honor our past — but we've built our reputation by looking to the future. Our uncompromising focus on simple elegance and rock-solid reliability for the most demanding workflows has won the hard-earned respect of professional content creators around the world. And we keep that respect with our service and support, as well as the best warranty in the business.

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About the Company

Glyph Technologies

Glyph technologies has digital data storage solutions and the industry's best warranty. Shop external hard drives, glyph drives, external SSD drives & more

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Customer Service Representative

Job Description - Customer Service Representative

Our History

About the Company

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