Customer Service Representative

Company : Rvp Films

Job Type : Full Time

Ranburne, Al 36273

Job Description - Customer Service Representative

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Health Insurance

401K

Job Summary

We are seeking a Customer Service Representative to join our team. We are a small family-owned business and sell automotive and architectural window film nationwide. In this role, you will communicate with customers to identify their needs, process requests and orders, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive inbound calls and emails

Identify the reason for the customer’s call, collect relevant information and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Process orders and returns

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $40,000.00 per year

BUILT FROM EXPERIENCE

At Flexfilm, we know what it takes to run a successful window tinting business. Because of this, we can anticipate the needs of our customers like no one else. We are dedicated to supporting and working with our customers to ensure their success.

OUR MISSION

Our goal as a company is two-fold: to offer our installers the highest quality products at the best price while offering customer care that goes above and beyond and to provide the end customer with high performance products full of solar benefits that provides comfort and protection.

OUR HISTORY

Flexfilm started humbly in a driveway in 1987 when Ralph Van Pelt tinted his Nissan Pulsar. Soon after, Window Tinting by Ralph Van Pelt was born in that same driveway where he honed his skills and learned the trade.

During the 1990s, Ralph partnered with local stereo shops, working with them to create and manage their window tinting service. In 1996, Ralph found success in his first shop, Special FX. Using all his wisdom and experience, Ralph ventured into the manufacturing and distribution of window film, opening Flexfilm's doors in 2011, and Flexfilm has been dedicated to offering the best quality products ever since.

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About the Company

Rvp Films

Flexfilm and Ralph Van Pelt are a window tint distributor and supplier dedicated to providing high performance ceramic and carbon automotive window tint film, architectural flat glass window tint, paint protection film, installation tools, plotters or cutters, and more.

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