Customer Service Representative

Company : Swannanoa Cleaners

Job Type : Full Time

Asheville, Nc 28801

Job Description - Customer Service Representative

Responsive recruiter

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound and outbound orders and calls

Identify the reason for the customer’s requests, collect relevant information, and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $20.00 per hour

In 1900, Canie Brown founded a laundry business in Asheville, North Carolina. His ambition was to provide the best laundry service available anywhere. In 1961, Mr. Brown was succeeded by his son-in-law, Bretney Smith. Mr. Smith’s son, Bretney Smith Jr., took over the business in 1977. After 40 years at the helm Bretney handed the reins over to his daughter Stacy Smith making her the fourth generation of the family to operate the company. Since, Stacy has retired. Today, Marvin Thomas, a second generation cleaner himself, operates the firm. Swannanoa Cleaners staff also enjoy ownership through its Employee Stock Ownership Plan.

Mission Statement

Swannanoa Cleaners is totally committed to quality, excellence and first class customer service. We offer our customers state-of-the-art cleaning as well as experienced, highly trained cleaners and pressers. Our customers can be assured their garments will receive gentle, thorough cleaning care.

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Customer Service Representative

Job Description - Customer Service Representative

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