Customer Service Representative

Salary :

$40,000 - 53,000 yearly

Company : Laminex

Job Type : Full Time

Fort Mill, Sc 29708

Job Description - Customer Service Representative

Benefits:

401(k)

401(k) matching

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Group Healthcare

401(k) Matching

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Utilize cloud-based Business Systems to interact with customers, enter orders, track shipments, etc...

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $40,000.00 - $53,000.00 per year

Laminex Career Opportunities

Laminex is a plastic card and ID badge manufacturer offering custom printing, bar coding, contactless RFID and smart chip technology.

Laminex is a leading provider of cloud and PC based photo ID management tools. We offer installation, training, and service for all of our solutions. Laminex stocks and manufactures a complete line of badge accessories for the wearable ID card or credential. This line includes custom printed fabric lanyards, and vinyl products. Laminex is also a leading provider of Laminators and protective film products for finishing of printed cards, posters, advertising banners, and many other graphic outputs.

Laminex, Inc. includes the brands below:

Laminex
ID Shop
CredentialExpress

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Customer Service Representative

Job Description - Customer Service Representative

Laminex Career Opportunities

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