Customer Service Representative

Company : Global Exterior Experts

Job Type : Full Time

Aurora, Il 60505

Job Description - Customer Service Representative

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $37,440.00 per year

Who We Are

Global Exterior Experts is a trusted exterior and roofing company committed to transforming homes in Illinois and the Chicagoland Area. With our superior craftsmanship, personalized solutions, and exceptional customer service, we take pride in delivering outstanding results that exceed our clients' expectations.

Our Mission

At Global Exterior Experts, we aim to transform homes through exceptional craftsmanship and unparalleled service, enhancing their beauty, functionality, and value.

Our Core Values

Integrity

Global Exterior Experts believes in open and honest communication, providing transparent estimates, and always delivering on our promises.

Quality

We utilize the best materials, employing skilled craftsmanship, and following industry best practices for every project we take on.

Professionalism

Our team consists of highly trained experts who approach every project with professionalism and a devotion to excellence.

Innovation

Innovation fuels our passion at Global Exterior Experts. Our team constantly explores cutting-edge materials, techniques, and technologies.

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Customer Service Representative

Job Description - Customer Service Representative

Who We Are

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