Customer Service Representative

Salary :

$10 - 12 hourly

Company : Peach Plumbing And Drain

Job Type : Full Time

Atlanta, Ga 30306

Job Description - Customer Service Representative

Benefits:

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Benefits/Perks

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $10.00 - $12.00 per hour

PLUMBING WITH AN ARTFUL TOUCH

Focus on Service - We are relationship driven with an eye towards serving our customers with honest and practical solutions to solve plumbing needs in the best interest of our customers. We will always provide clear explanations with multiple options to customers for repairs and installations.

Meticulous Attention to Detail - Excellence starts with the little things. From our clean trucks, shined dress shoes, and floor mats at the door, customers can feel confident that they are in good hands with our team members.

Forward Thinking Technology - We’re constantly looking for new methods, tools and equipment to improve the customer experience. Whether that’s installing cutting edge smart home / work technology or creating new processes for communication — we will never settle for the status quo.

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Customer Service Representative

Job Description - Customer Service Representative

PLUMBING WITH AN ARTFUL TOUCH

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