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Customer Service Representative

salary Salary :

$35,000 - 55,000 yearly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Customer Service Representative





Benefits/Perks

  • Competitive hourly pay rate plus commission and/or bonuses

  • Paid training

  • Paid Time Off

  • Dental/Medical/Vision

  • Employee Affiliation Perks


Job Summary
The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner and agency manager with attaining agency service goals.

Are you happy with your current career path? Do you feel that you are fulfilling all that you can do in your current position? Do you want to know what it is like to do more? Do you want to be part of a solid, winning team? We are one of the top agencies in the state and consistently rank among the best of the best. We help people when they need us, and we celebrate the best times in their lives when they take the next steps along the journey of life. If you are looking for something more, we just may be the more you're looking for!


Responsibilities 

  • Provides personalized, professional customer service experiences by building trust and developing strong customer relationships

  • Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures

  • Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Reviews, rate revision notification, and claims satisfaction process

  • Processes change to existing accounts and policies

  • Serves as a liaison on behalf of the customer between the agency and various business partners

  • Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

  • Schedules appointments with existing or prospective customers for agency employees



Qualifications

  • Current Property & Casualty License for State of Arizona is a MUST

  • Demonstrated customer service experience

  • Effective communication skills, both written and verbal

  • Experienced with PC software applications (Microsoft Office Suites, Microsoft Edge, Google Chrome)

  • Solid knowledge and understanding of basic mathematical skills· 






Compensation: $35,000.00 - $55,000.00 per year








This position is a staff member working for the agency owner and is not an employee of American Family Insurance.



Original job Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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