Customer Service Representative

Appliance Repair Experts Since 1988

Started in 1988 in Omaha, Hometown Hero Appliance Repair, now led by Todd Daganaar, has become a trusted name in Midwest appliance repair. We've expanded to new cities like Des Moines, IA, Lincoln, NE, and Kansas City, KS while keeping strong local connections.

Customer Service Representative – Omaha HQ

Full-time · Monday–Friday, 8 AM – 5 PM (1 hour lunch)

Why this role matters

Our phones are the front door to Hometown Hero Appliance Repair. You’ll turn stressed-out homeowners into relieved customers by booking the right tech, the first time. Do it well, and you keep a 30+ year reputation intact—and growing.

Pay & growth

• $18.00 / hour during your first 90 days (paid training included)
• $18.50 after a 90-daysuccessful 90 day review
• Clear ladder: three internal CSR levels; average reps hit $19-21 / hour within 18 months
• Bi-weekly paid training so you’re never stuck at Level 1

Benefits

• 70 % company-paid medical, plus dental & vision
• Paid short- & long-term disability (rare in our industry)
• 7 paid holidays, PTO accrues from day 1 (usable after 90 days)
• 401(k) with company match

What you’ll do

• Answer ~60-80 inbound calls/day; place outbound follow-ups (no cold sales)
• Schedule service and dispatch field techs using Service Desk software
• Track parts deliveries; lift small boxes on occasion up to 30 lbs when preparing leave behind folders for techs
• Solve “Where’s my part?” mysteries before they become complaints
• Document every customer interaction—clarity saves truck rolls
• Jump into side quests: warranty paperwork, light office errands, monthly office lunch provided

Must-haves

• 1–2 years in a high-volume customer-service or call-center role
• Confident computer chops (multi-screen, Google Workspace, VOIP)
• Reliable: you show up on time, every time—our techs’ schedules depend on it
• Calm under pressure; you can juggle multiple calls and still spell dishwasher correctly

Nice-to-haves

• Dispatching experience or familiarity with appliance/repair lingo
• Spanish/English bilingual
• Love of spreadsheets and the smell of fresh coffee

Physical & work environment

Office chair, dual monitors, phone headset. Occasional lifting of small boxes (15-30 lbs). Climate-controlled, but a sense of humor is required.

Ready to be the voice of a 5-star company?

Hometown Hero Appliance Repair is an Equal Opportunity Employer. Offers are contingent on background check and reference verification.