Customer Service Representative

Are you passionate about helping people and thrive in a fast-paced environment? GSM Services is looking for a Customer Service Specialist to join our team and be the first point of contact for our valued customers!

Work hours are: (Hybrid Scheduling)

Monday & Tuesday Off

Wednesday, Thursday & Friday 11:00 am - 8:00 pm

Saturday 8:00 am - 8:00 pm

Sunday 8:00 am - 2:00 pm

Experience Required: 1+ year of customer service

Are you a people-person with a passion for delivering exceptional service? GSM Services is looking for a Customer Service Representative to be the welcoming voice and helpful hand for our valued customers and internal teams.

🔧 What You’ll Do:

• Be the friendly first point of contact—answer and direct incoming calls
• Schedule appointments and confirm bookings across all divisions
• Greet and direct guests and team members
• Provide information and resolve inquiries efficiently
• Maintain security awareness and monitor visitor access
• Handle general administrative tasks—prepare correspondence, sort mail, and more
• Conduct 3-month happy calls and residential service confirmations

✅ What We’re Looking For:

• A professional, positive attitude and polished presentation
• Strong attention to detail and excellent organizational skills
• Ability to thrive in a fast-paced environment and juggle multiple tasks
• Great written and verbal communication skills
• Strong computer proficiency (MS Word, Excel, Outlook)
• Initiative, reliability, and stress tolerance
• High school level reading and writing abilities

At GSM Services, we pride ourselves on delivering Comfort & Peace of Mind to our customers and co-workers. If you're ready to be part of a dedicated, team-oriented environment where your skills and service truly matter, we want to hear from you!

📩 Apply today and start your journey with GSM Services!