Customer Service Representative

Description

This position will be located at one of our Calera, Pelham, or Alabaster branches.

We have grown and are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for providing exceptional customer service. This position plays a crucial role in maintaining and enhancing customer relationships, as well as contributing to the overall success of our bank.

Responsibilities:

• Provide exceptional customer service by promptly and accurately addressing customer inquiries via phone, email, and in-person
• Open new accounts, process account transactions, and assist customers with account maintenance
• Handle over-the-counter account transactions for customers, including check cashing, deposits, withdrawals, & loan payments
• Identify customer needs and recommend appropriate banking products and services
• Resolve customer issues and complaints in a timely and professional manner
• Maintain a thorough understanding of bank policies, procedures, and regulatory requirements
• Collaborate with other team members to ensure a seamless customer experience
• Participate in ongoing training and development opportunities to enhance job knowledge and skills

Requirements

What you will need to succeed:

• High school diploma or equivalent; associate's or bachelor's degree in a related field is a plus
• Prior cash handling experience, required
• Previous experience in customer service, banking, or a related field is preferred
• A smile and a great attitude
• Highly developed sense of integrity and strong work ethic
• Personable and outgoing; able to talk with customers and build rapport and relationships
• Great attention to detail and providing accurate service
• Technically savvy; able to use multiple computer systems and ability to adapt to change
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Proficiency in Microsoft Office Suite and other relevant software
• Excellent problem-solving and critical-thinking skills
• Ability to maintain confidentiality and adhere to bank policies and procedures

We are an equal-opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information, or any other status protected under applicable local, state or federal nondiscrimination