Customer Service Representative

Description

Job Summary

Kleberg Bank, N.A. believes that the customer’s experience is our Brand. Each individual at Kleberg Bank, N.A. is committed to providing “Excellent” customer service. Therefore, we are seeking a Customer Service Representative with unrivaled integrity, solid work ethic and a passion for service.

Essential Duties

RESPONSIBILITIES

The job’s essential or most important functions and responsibilities. Included are all-important aspects of the job--whether performed daily, weekly, monthly, or annually; and any that occur at irregular intervals. The following essential duties do not cover an all-inclusive list of work requirements. Individuals will perform other job-related duties as assigned, including work in other areas to cover absences or otherwise balance the workload.   

• Maintain a basic knowledge of all Kleberg Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to: Bank Secrecy Act; Privacy; Fair Lending; Regulation E; deposit, transaction and loan accounts. 
• Continually meets customer service expectations by offering excellent service to both external and internal customer requests. 
• Follow proper procedures accurately and efficiently for all customer-servicing activities performed. 
• Manages an array of telephone inquiries from both customers and non-customers. 
• Prepare proper documentation as needed for customer's inquires. 
• Acknowledge selling opportunities and effectively cross-selling products and services. 
• Processes online banking requests, including online banking applications, verification of deposits, secure messaging, custom cards, fax and mailed correspondence. 
• Process incoming account documents making sure the documents are complete and in compliance with bank procedures. 
• Maintain the integrity of the core system and input system changes when requested. 
• Risk management and review of all deposit and loan transaction account activity including online banking applications, ATM and Mobile deposits, kiting, and uncollected funds activity, posting accuracy, image archive and retrieval, and document management activities.
• Processes ACH and AFTs for loans payments. 
• Accurate processing of all accounting entries for loans and/or deposit general ledgers. Identify, research, and resolve transaction discrepancies. Learn the Jack Henry platform program. 
• Must have ability to learn Relationship Banker duties. Adhere to established standards, policies and procedures. 
• Deliver strong community visibility. Represent and support Kleberg Bank's effort to help the communities we serve to be the community of choice for families and businesses.  

PERFORMANCE COMPETENCIES

The performance competencies section identifies the special abilities required to perform efficiently in the position. Sets and maintains high performance standards. Interacts with people effectively. Able and willing to share and receive information. Pays close attention to detail, accuracy and completeness. Displays energy and enthusiasm in approaching the job. Completes work in a timely and consistent manner. Listens actively. Comes up with appropriate solutions. Adheres to organizational policies and procedures.

Requirements

EDUCATION and/or EXPERIENCE

Required: High School Diploma and minimum of 1 years related experience and/or training in banking or related industry. Must be competent and knowledgeable in branch operations policies and procedures. 

Preferred: College degree and 5-7 years management in Banking or related industry. Work related experience should consist of an in-depth background in a financial institution in administration, compliance, security, center operations management, bank operations, and bank supervision.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from management. 

MATHEMATICAL SKILLS

Ability to comprehend basic math principles.

REASONING ABILITY

Ability to think quickly and respond to various customer and employee situations without compromising the Bank’s integrity. Consider alternative courses of action and makes the best choice; tackles problems or issues directly and makes decisions in a timely manner. 

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate, handle, or feel; and talk or hear.  
• The employee frequently is required to reach with hands and arms.  
• The employee is occasionally required to stand and walk.  
• The employee must occasionally lift and/or move up to 10 pounds.  
• Specific vision abilities required by this job include close vision, and color vision. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Work Week Flexibility – 40-hour workweek flexibility is required including scheduled Saturdays, Sundays and/or evening hours. 

AAP/EEO Statement

Kleberg Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status of protected veteran, among other things or status as a qualified individual with a disability. Other Duties: Duties, responsibilities and activities may change at any time with or without notice.