Customer Service Representative

Description

John Marshall Bank has an immediate opening for a Customer Service Representative to join our team of qualified banking professionals at our Alexandria, VA Branch location.

The primary responsibilities of this position are to perform daily teller duties and assist new and existing customers in the opening of a variety of new accounts, including checking, savings, certificate of deposit, money market and Individual Retirement Accounts. In this position you will assess customer needs and focus on building a lasting banking relationship by regularly promoting, describing and cross-selling bank products and services.

In this role you will:

• Represent the bank to customers in a courteous and professional manner.
• Process teller transactions, and maintain teller and cash handling duties
• Open new accounts, collect required information and prepare all documents, explaining various account and ownership options.
• Identify opportunities to promote, describe and cross sell the bank’s products and services
• Process a variety of complex account transactions such as account maintenance and research requests, wire transfers, loan payments, CD maturities, interest and penalties, stop payments, change of address, ATM, Online Banking and Bill Pay, automatic payments, etc.
• Assist with coaching, training and supervising assigned teller activities.
• Handle in-person and over-the-phone customer inquiries, requests and maintenance, following the Bank’s service standards
• Maintain customer confidentiality at all times

Requirements

Required:

• High School Diploma or equivalent
• At LEAST 6 months of cash handling experience
• Proficient computer skills
• Ability to, occasionally, travel to other branches within the bank’s footprint
• Ability to move up to 30 pounds in the form of computer paper, cash drawer, or other items as needed

Preferred:

• Bachelor’s Degree in Finance or Accounting
• 3-5 years of prior Teller experience
• Excellent interpersonal and customer service skills
• Strong verbal and written communication skills

At this time, John Marshall Bank will not sponsor a new applicant for employment authorization for this position.

John Marshall Bank is an Equal Opportunity Employer

The projected wage range for this role is $18.72/hr to $26.50/hr, commensurate with skillset.

At John Marshall Bank, we pride ourselves on being able to attract the best talent in the industry, therefore we offer a comprehensive benefits package which includes:

• Medical
• Dental
• 401K Retirement Plan w/ an Employer Match (4% match on 5% contributions – this is highly competitive compared to other organizations)
• Vision
• Employee Assistance Program
• Flexible Spending
• Transit Reimbursement
• Dependent Day Care
• Long Term Care
• Paid Time Off
• Life and Disability Coverage