Customer Service Representative

Description

About the position:

Apply today and join our talented and experienced team of Customer Service Representatives who connect with patients calling in by providing direction and information.

We are actively interviewing. The position will remain open until all vacancies are successfully filled.

Requirements

Job Responsibilities:

• Promptly answer phone calls and provide follow up accordingly
• Communicate with patients accordingly with follow up/direction/assistance
• Returns phone calls to patients as needed
• Maintains a clean office environment
• Appointment documentation as needed
• Special project on as-needed basis, may be cross-trained in other areas of the business
• Complete trainings as assigned by the organization within a timely manner
• Manage time accordingly to complete priority tasks/projects
• Assist with front office duties as requested/needed
• Mail sorting and batch scanning
• Complete all training as assigned by management by set deadlines
• Complete other duties as assigned

Requirements

Skills and Qualifications:

• 2+ years of proven experience in referrals or medical office administration or clinic-based setting, required
• 1+ years of proven experience in a phone-based customer service setting, required
• Strong interpersonal skills and ability to effectively communicate with all levels within the organization
• Outstanding focus in customer service
• Exceptional communication between team members and patients
• Flexibility and adaptability to meet organization’s needs as well as effective problem-solving skills
• Ability to view multiple tasks/communication and prioritize
• Successfully manage multiple electronic messages using different platforms via email, Teams, and other approved platforms for business purposes.
• EPIC experience
• CPR/BLS certification

Education:

• High School Diploma or equivalent

Supervisory Responsibility:

• This position has no supervisory responsibility
• Reports directly to the Operations Manager

Work Conditions & Work Schedule:

• This job operates in a professional medical office environment - Is not a remote position
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
• Sunday-Saturday 3 -12 shifts (alternating weekends) and 1- 6 hours shift Monday - Friday
• May require overtime
• Sedentary, sitting for extended periods of time
• Position may require occasional travel between clinic locations - reliable transportation is required
• Comfortable working 12 hours a day at a computer, toggling through different platforms

About the Organization:

Tampa General Hospital and Fast Track Urgent Care have partnered together to create unique clinics for patients to receive compassionate and knowledgeable treatment. Our Core Values and Mission focus on having a positive attitude, cultivating optimism, acting with compassion, and doing what is right. The company culture has a strong focus on patients and the quality of service provided. We’re here to serve the community and each other through teamwork, consistent communication, robust training, engaged development, and employee feedback. You’d be a great fit for TGH Urgent Care if you have a positive attitude, are team oriented, and are committed to providing exceptional service to the medical needs of our community.

As part of the hiring process: a background and drug screen will need to be successfully completed.