Customer Service Representative

We are seeking a Customer Service Representative based out of our corporate office in Tacoma, WA. The ideal candidate will have 1 – 3 years of job experience would have an expected hiring in range of $21.50 to $23.00. The schedule for this position is Mon/Tues from 8:30am - 5pm and Wed/Thurs/Fri from 7:30am - 4pm. 

Purpose: As a Customer Service Representative, you effectively interpret and fulfill the needs of our customers while providing an Exceptional Client Experience at all times. You will be working with a tight-knit team in a small call-center environment, taking in-bound calls and making some out-bound calls to support Burkhart Sales Account Managers and Burkhart clients.

What you’ll be doing...

• PROVIDE EXCEPTIONAL CLIENT EXPERIENCES by responding to external and internal client inquiries in a professional and timely manner.
• RESOLVE PRODUCT PROBLEMS by clarifying customer complaint; determining the cause of the problem; selecting the best solution to solve the problem; expediting adjustment; & following up to ensure resolution.
• SUPPORT CLIENT SUCCESS by encouraging clients to participate in Burkhart programs and services, by researching and recommending solutions, and by being a knowledgeable resource for internal and external clients.
• GROW PRODUCT KNOWLEDGE by participating in training programs and on-going educational opportunities. Seeks out opportunities to research, learn, and grow.
• CONTRIBUTE TO BURKHART’S SUCCESS by modeling the Burkhart culture to clients and team members, accepting new assignments, helping team members, learning new skills, and striving to improve team results. Actively contributes to a close-knit, friendly team environment.

What you’ll need…

• High school diploma or GED required.
• Demonstrated customer service experience.

Preferred Education and/or Experience:

• Experience in or with the dental industry.
• Experience in a call center.
• Associate degree in a health or business area of study.

Some of the perks you’ll receive…

• Competitive salary plus quarterly bonus opportunities.  
• Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary.
• In addition to providing free Dental insurance to our associates (of course!), Burkhart offers two affordable medical plans (plus a medical plan for your canine & feline family members), health savings accounts, healthcare flexible spending accounts, a 401k retirement plan, and a free employee assistance program.
• Free Wellness program including gift card incentives for completing wellness activities, company-wide events (like Fresh Fruit Fridays), and Principal’s financial wellness program.
• Recognition for exceptional performance, anniversary milestone rewards, and various recognition programs.

Salary Info:

• Companywide, the pay range is $21.50 to $37.25. In addition to base pay, Customer Service Representatives are eligible for annual profit sharing.

Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Please visit our website: https://www.burkhartdental.com/career-opportunities

Burkhart is an EEO/AAP Employer and a VEVRAA Federal Contractor

At Burkhart Dental Supply, we believe that a diverse and inclusive work environment allows us to better serve our customers and our associates. Through varying backgrounds, points of view, and experiences, we come together to provide products and services of the highest quality, reliability, and integrity across a diverse spectrum of customers. We believe that what each person brings to the table, as we stand shoulder to shoulder with those we serve, will allow us to do great things for our community.