Customer Service Representative

The Customer Service Representative supports customers along with the plant manager and district sales managers to assure the highest level of customer satisfaction. On a regular basis, this position will contact accounts and build relationships with customers. Additional responsibilities for this position include coordinating files, answering incoming phone calls, ordering office supplies and sending/receiving mail and freight packages. 

Responsibilities:

• Utilizing D365 software for printing paperwork, labels, picking tickets, and sales receipts.
• Enters data and imports orders into the computer system.
• Generates BOL’s using Redwood and contacts carriers to schedule pick-ups.
• Confirm order status, shipments, and deliveries dates and times to customers.
• Work with XQ system to generate quotes, orders, and cut list for accounts.

Qualifications:

• One year of office experience, preferred.
• One year of sales experience, preferred.

Division Summary: With over 20 plants nationwide, we are the largest producer and distributor of a complete line of metal building insulation materials and accessories and the largest producer of custom-laminated metal building blanket insulation in the nation.  With extensive inventories and locations strategically placed throughout the United States, we have everything needed for your metal building insulation projects and can deliver quickly and efficiently.

Company Benefits: GREAT BENEFITS! Medical, Dental, and Vision Insurance, Paid Time Off (PTO), Paid Holidays, 401(k) with a generous employer match, Health Savings Account, Life Insurance, and Short- & Long-Term Disability, free Health Assessments, and wellness program in conjunction with our Medical Plan. Tuition reimbursement programs, tuition and company discounts, and employee referral bonuses!

***This employment advertisement is not applicable to individuals who reside in the states of California or Colorado.***