Customer Service Representative

Plumbing Dispatch Customer Service Representative
Full-Time | Universal Home Services

Universal is a company made up of people of all ages and stages in life. With a focus on teamwork, we strive to maintain a positive, supportive, and family-oriented environment. Our company offers excellent benefits, career growth opportunities, and a workplace where you are valued.

We are currently seeking a full-time Plumbing Dispatch Customer Service Representative (CSR) to join our team. The ideal candidate will have previous experience in customer service, office administration, or dispatch.
We are willing to train the right person who is dependable, organized, and eager to learn.

Responsibilities:

• Answer incoming customer calls in a friendly, professional manner


• Schedule plumbing service appointments efficiently


• Dispatch technicians to job sites and monitor progress to ensure on-time arrival


• Maintain accurate customer records and job schedules


• Build and maintain strong customer relationships


• Communicate with customers regarding job status or updates


• Provide excellent customer service and handle concerns with empathy and professionalism

Requirements:

• Customer service, office administration, or dispatch experience preferred — but not required


• Strong communication skills, both verbal and written


• Ability to multitask, stay organized, and manage priorities


• Comfortable using computer systems, scheduling software, and multitasking between platforms


• High attention to detail and accuracy


• Ability to work in a fast-paced environment


• Availability for a flexible schedule, including some evenings and some weekends


• High school diploma or equivalent required; college education is a plus

What We Offer:

• Competitive pay


• Health benefits


• 401K with company match


• Paid holidays and vacation


• Opportunities for growth and advancement — we promote from within whenever possible


• A supportive, team-oriented, family environment
  

If you’re looking for a company where you’re more than just a number, and are willing to learn and grow with us, we encourage you to apply — even if you don’t have prior experience. We are happy to provide training for the right person.