Customer Service Representative

Job Overview

We are a leading aerosol manufacturing company seeking a passionate and customer-oriented individual to join our team as a Customer Service Representative. As the primary point of contact for our customers, you will be responsible for delivering exceptional customer service through effective communication, problem-solving, and relationship-building skills.

If you are a patient, empathetic, and passionately communicative individual who loves to talk and put themselves in our customers’ shoes, we encourage you to apply for this exciting opportunity. As a part of our team, you will have the opportunity to work with a dynamic and innovative company that is committed to your success.

Responsibilities

• Manage a high volume of incoming calls from customers in a professional and courteous manner.

• Enter purchase orders from customers into our system accurately and efficiently.

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Provide accurate, valid, and complete customer information by using our Prophet CRM system.

• Meet personal and team sales targets and call handling quotas.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts, and file documents.

• Follow communication procedures, guidelines, and policies.

• Go the extra mile to engage with customers and exceed their expectations.

Requirements

• 5+ years of experience in a fast-paced manufacturing or chemical company.

• A track record of over-achieving quota.

• Strong phone contact handling skills and active listening.

• Proficient in computer skills including Microsoft Office Suite.

• Customer orientation and ability to adapt/respond to different types of characters.

• Excellent communication and presentation skills.

• Ability to multi-task, prioritize, and manage time effectively.

• High school diploma or equivalent.