Customer Service Representative

Become a Part of Our Energetic Team: We're offering an exhilarating opportunity as a Customer Service Representative within the Wine Industry! The role requires supporting Last Bottle Inc. customers with a composed and professional approach, ensuring success through the ability to remain calm in various situations.

Last Bottle, Inc. and its sister-companies belong to a portfolio of much-loved wine businesses—each with a distinct identity, loyal following, and shared commitment to excellence. From daily deal sites to exclusive club experiences, we lead the industry with innovation, integrity, and an obsession for quality. Our team sits at the intersection of tradition and technology, building the future of wine while staying rooted in what makes it special.

We are in search of a full-time Customer Service professional to join our team in the American Canyon office/warehouse. While an interest in wine and eagerness to broaden your expertise is advantageous, it is not mandatory. The role demands strong customer service skills, attention to detail, and computer proficiency. We are looking for someone with a positive attitude, high spirits, self-motivation, organizational skills, and the ability to work quickly as part of a team to address a wide range of customer service inquiries. The ideal candidate will be ready to hit the ground running and seamlessly integrate into our operations during training.

Job Description:

• Respond to customer service emails promptly and courteously. (POSITION INVOLVES HEAVY EMAIL CORRESPONDENCE)


• Handle the export and printing of wine orders.


• Collaborate closely with our warehouse and shipping partners to guarantee a smooth ordering and delivery process for our customers.


• Manage all facets of exceptional customer service. (ABILITY TO MULTI-TASK IS REQUIRED).

Requirements:

Available to work in an office setting from Monday to Friday, 8 AM to 5 PM, in American Canyon, CA.

• Possesses excellent typing abilities and fundamental PC/Microsoft Office skills.


• Highly organized with exceptional attention to detail.


• Exhibits excellent critical thinking capabilities.


• Demonstrates a proactive work ethic.


• Capable of following instructions and assimilating information effectively.


• Can lift up to 40 lbs.


• Proficient in collaborating closely with diverse personalities.


• Experience with various shipping services (FedEx, UPS, GLS, etc.) is advantageous, although training is available.

What you’ll get

• A competitive wage (DOE), medical, dental, vision, life and disability plans and a 401k with company matching.


• Annual training allowance to advance your wine or business knowledge.


• Paid time off including a day off every year for your birthday.


• Employee wine purchase discount.


• The chance to be part of a dynamic team where you will be challenged and given the opportunity to thrive.


• Pay Range: $21.00-$24.00 per hour nonexempt. Hourly rate based on experience.  

Digital Beverage Group, New Last Bottle Wines, Inc.  is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.