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Customer Service Representative

icon building Company : Rebo Lighting & Electronics
icon briefcase Job Type : Full Time
icon geo-alt Sparta, Tn

Number of Applicants

 : 

000+

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Job Description - Customer Service Representative


What’s most important to you?  A fast-paced, dynamic workplace with good teamwork?  Having autonomy to grow your career?  Or making a meaningful impact? 
How about all of the above?  If you’re nodding, we are looking for you to join Team Rebo as a Customer Service Representative!
A BIT ABOUT US
We are Rebo, and we provide interior and exterior automotive and electronics lighting solutions – both traditional and new concepts that we are excited to design and make!  We are developing new technologies which help drive the future of electric vehicles, including charge status indicators as well as using light in new ways to improve safety and design.  The opportunities to solve both practical customer needs and deliver enhanced features are endless.
Here, you'll discover that we aim to help turn your passion into a rewarding profession. We value your hard work, integrity and commitment to make things better and we put our people first by offering benefits that support your life and well-being.  We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel connected to your work every day.  We have our sights set on exciting things ahead, and we need top talent like YOU to help us get there!
HOW YOU’LL MAKE AN IMPACT
  • Customer Relationship & Communication
    • Build and maintain strong interactive relationships with customers.
    • Serve as the first point of contact for all customer inquiries and concerns.
    • Resolve customer complaints quickly and effectively.
  • Order Management
    • Develop and maintain profiles with customer specific details in ERP system.
    • Create and maintain accurate master price files in ERP system per official quotes confirmed by the Sales Department.
    • Enter purchase orders/releases in ERP system.
    • Determine and communicate shipment/carrier details to the shipping department.
    • Ensure on-time shipment, confirm ASN accuracy, and issue customer invoices.
  • System & Process Management
    • Manage customer-specific systems and web-based portals.
    • Ensure compliance with customer requirements through accurate ERP system updates and communication.
  • Internal Coordination
    • Communicate customer needs, changes, and expectations internally to production, quality, shipping, and management teams.
  • Quality & Compliance
    • Support ongoing development efforts related to IATF 16949 (automotive quality management standard).
YOUR KEY ATTRIBUTES
  • Advanced proficiency in Microsoft Office Suite including Word, Excel and email.
  • 3+ years’ experience in a manufacturing customer service environment, preferably in automotive manufacturing.
  • Familiarity with EDI, inventory control, sales forecasting, and logistics preferred.
  • Strong interpersonal skills required and ability to communicate effectively and courteously with all contacts, internal and external.
  • High school diploma or GED required.  
  • Bilingual (Spanish) is a plus but not required.
  • Experience using Plex, The Manufacturing Cloud, is a plus but not required.
BE ON TEAM REBO, AND YOU’LL ENJOY
  • A competitive salary and benefits package with the opportunity to advance
  • We offer an inclusive environment that encourages diverse perspectives and ideas
  • Matching 401k
  • Employee discounts
  • Tuition Reimbursement
  • …and SO much more!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.  
 
Equal Opportunity Employer/Veterans/Disabled
Original job Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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