Customer Service Representative

Onsite | Full-Time | Monday–Friday, 8 AM – 5 PM

Headquartered in Louisville, KY, Mercer Transportation is consistently ranked among the top carriers in the U.S. For over 40 years, we’ve built our reputation as one of the nation’s leading owner-operator companies by valuing honesty, professional freedom, and experience.

We’re looking for a Customer Service Representative to join our team. In this role, you’ll support our drivers and national accounts by authorizing charges, resolving billing issues, and coordinating maintenance needs — ensuring efficient, accurate, and reliable service across our network.

What You Get

• Mercer pays over $7,500/year toward your health insurance


• Pay as little as $0/month for Employee-Only health insurance coverage by qualifying for our Wellness Rate


• Earn up to $300/year in gift cards through wellness incentives


• Paid Time Off and Holidays


• Company-paid: Life and Long-Term Disability Insurance


• Optional benefits: Dental, Vision, Flexible Spending Accounts, and Short-Term Disability

What You’ll Do

• Answer calls, respond to customer requests, and provide accurate information or route inquiries appropriately


• Locate local maintenance vendors for on-the-road drivers


• Assist drivers with tire pricing and authorizations through Mercer’s preferred national account vendors


• Approve maintenance loans up to $1,500 per driver and $3,000 for tires


• Issue purchase order numbers and EFS money codes for maintenance loans


• Process vendor invoices, prepare check requests, and forward to Accounts Payable


• Resolve invoice discrepancies and mediate disputes between drivers and vendors


• Maintain organized and accurate records for drivers and vendors

Essential Skills and Experience

• Excellent communication skills, both verbal and written.


• Strong attention to detail and accuracy.


• Knowledge of accounting systems and procedures.


• Ability to handle high-pressure situations with professionalism.


• Proficiency in data entry and office software applications.


• Ability to work independently and as part of a team.
  


• High School Diploma or equivalent 

May be subject to the following screening requirements: Motor Vehicle, Drug Screen, Criminal Background Check.

Equal Employment Opportunity
We are an Equal Opportunity Employer. We are dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.