Customer Service Representative

Company : Ted's Hvac Electrical And Plumbing

Job Description - Customer Service Representative

About Us
At Ted’s HVAC, Plumbing & Electrical, we are more than just a home services company. We are a team built on integrity, professionalism, and purpose. Every customer interaction is an opportunity to make a lasting impact by delivering solutions that truly improve their lives. As a trusted local leader, we are growing quickly and looking for driven professionals to grow with us.

About the Role
We are seeking a motivated, detail-oriented Customer Service Representative to join our office team. In this role, you will be the first point of contact for our customers, handling calls with professionalism, empathy, and accuracy. You will guide homeowners toward the right service solutions, provide critical support for our field team, and contribute to the culture of excellence that sets Ted’s apart.

What You’ll Do

Serve as the first point of contact for incoming calls and inquiries
Use company-prepared scripts to answer customer questions and guide them toward the best service solution for their home
Provide a calm, empathetic, and professional experience to help customers feel at ease
Conduct service-related follow-up calls to check in with past customers and assess current needs
Take detailed notes from customer calls and accurately enter information into our system to support the field team
Assist with scheduling, dispatching, and other office support as needed
Contribute to our upbeat, professional company culture through teamwork and a strong work ethic

What We’re Looking For

High School Diploma/GED required; some college preferred
Experience in skilled trades or home services industry preferred, but not required
Excellent organizational skills; reliable and self-motivated
Strong accuracy and attention to detail
Exceptional verbal and written communication skills
Courteous, professional manner with strong customer service skills
Computer literacy and typing proficiency
Ability to multitask effectively and follow up promptly
Team player who can also work independently

Our Core Values
We are guided by principles that shape everything we do:

Curiosity: the obsession to understand
Humility: the openness to learn, grow, and put others first
Exceptional: the mindset of a champion
Wholehearted: the resolve to be all in
Professionalism: the presence that gives others peace of mind

What You’ll Get

Competitive hourly pay with performance-based growth opportunities
Paid training and ongoing professional coaching
Health, Dental, and Vision insurance
401(k) with company match and retirement plan options
Paid time off and additional benefits, including Health Savings Account

Ted’s HVAC, Plumbing & Electrical is an equal opportunity employer.

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Customer Service Representative

Job Description - Customer Service Representative

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