Customer Service Representative

Salary :

$17.5 - 21.5 hourly

Company : Insurance Industry

Job Type : Full Time

Las Vegas, Nv 89113

Job Description - Customer Service Representative

Responsive recruiter

Benefits:

401(k)

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Benefits/Perks

Competitive compensation and comprehensive benefits, including health, dental, vision, and 401(k) matching.

Paid time off and a rotational weekend schedule.

On-the-job training with growth and advancement opportunities.

Collaborative, open-concept office environment with a supportive team.

Job Description
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

Answer customer questions via phone, email, and in-person

Assist clients with updating policies, payments, and other services

Proactively assist customers to prevent cancellations and retain their business.

Resolve issues efficiently, ensuring satisfaction and loyalty.

Provide accurate information on insurance products, policies, and services.

Document customer interactions and follow up to ensure resolution.

Identify opportunities to upsell or cross-sell additional products.

Collaborate with internal teams to solve complex issues and deliver seamless service.

Qualifications

1+ year of phone-based customer service experience.

Background in insurance environment

Exceptional communication, problem-solving, and multitasking abilities.

Positive attitude, team-oriented mindset, and a commitment to outstanding customer experiences.

Compensation: $17.50 - $21.50 per hour

Original job Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Service Representative

Job Description - Customer Service Representative

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