Customer Service Representative

Ready to Take Customer Relationships to the Next Level?

Position: Customer Service Representative
Location: 444 Clinchfield St., Suite 105, Kingsport, TN 37664

Who We Are:
At DRT Transportation, we don’t just arrange freight—we build relationships. As a top-notch Third-Party Logistics (3PL) and Intermodal Marketing Company (IMC), we’re all about delivering creative transportation solutions that wow our clients. Our mission? Exceptional customer service, powered by a team of empowered, driven individuals.

We believe logistics is about people, and we’re searching for someone who thrives on delivering top-tier service and turning clients into lifelong fans.

What You’ll Do:

• Be the Go-To: Proactively connect with customers, ensuring their logistics needs are met with precision and care.
• Deliver Solutions: Respond to inquiries, process transportation requests, and ensure seamless service delivery.
• Problem-Solve Like a Pro: Tackle shipment issues like delays or damages with confidence, resolving them quickly and keeping customers in the loop.
• Grow Relationships: Build trust with every interaction, ensuring happy customers return for more—and bring friends.
• Stay in the Know: Keep up with market trends and seasonal impacts to anticipate customer needs like a logistics wizard.
• Master the Details: Handle accounts, ensure accuracy, and always strive for service that exceeds expectations.

What You Bring:

• A love for logistics and an obsession with delivering world-class customer service.
• Stellar communication skills (your emails and calls are on point, every time).
• Organizational superpowers to juggle tasks, prioritize, and thrive in a fast-paced setting.
• A team-first mindset, because collaboration is how we win.
• A proactive, positive attitude that inspires others and drives success.

Preferred Experience:

• High school diploma required; a college degree earns bonus points.
• Experience in logistics or customer service? Perfect—this is your playground!
• An eagle eye for detail and the ability to multitask like a pro.

What’s in It for You (aka, Perks You’ll Love):

• Generous PTO for that work-life balance you deserve.
• Floating Work-From-Home Days after your first 90 days—because flexibility matters.
• A comprehensive benefits package, including a 401K with company match.
• Paid training program to help you crush it from day one.
• Highly competitive compensation that reflects your talent.

Are You Ready to Create Lasting Connections at DRT?
Apply today and become the customer service legend we’re searching for. Together, we’ll redefine what it means to deliver top-notch logistics solutions.

Visit us here to apply: https://drttransportation.com/careers/
Learn more about DRT: https://drttransportation.com/about/