Customer Service Representative

Job Summary:
Eide Ford Lincoln is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative in Bismarck, North Dakota. This individual will be responsible for providing exceptional service to our customers in the auto industry. This is a full-time position.

Compensation & Benefits:
The compensation for this role is a competitive base salary plus commission, paid biweekly. In addition, our full-time employees are eligible for a comprehensive benefits package including medical, dental, and vision insurance, 401k retirement plan, HSA account, paid time off, and employee discounts.

Responsibilities:
- Greet and welcome customers in a friendly and professional manner
- Act as the first point of contact for customer inquiries and concerns
- Provide information about products and services offered by the dealership's service department
- Conduct follow-up calls with customers to ensure satisfaction with their service experience
- Resolve customer complaints or issues with a high level of empathy and professionalism
- Maintain and update customer records in the company database
- Collaborate with other departments to ensure smooth and efficient customer service processes
- Meet and exceed sales targets and goals set by the dealership
- Assist with administrative tasks as needed

Requirements:
- High school diploma or equivalent; college degree preferred
- Previous customer service experience in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a busy work environment
- Knowledge of the automotive industry is not needed, we will train
- Willingness to work flexible hours, including evenings and weekends

EEOC Statement: