Customer Service Representative

Job Summary:
The Customer Service Representative at Closet Factory - Baltimore, MD is a vital role in providing exceptional customer service and support for our clients. As a part of our franchise team, you will be responsible for assisting customers with inquiries and concerns, maintaining accurate records, and providing administrative support to the franchise. This is a full-time, hourly position based in MIDDLE RIVER, Maryland.

Compensation & Benefits:
This is an individual contributor role with a compensation range of $15 to $20 per hour, paid biweekly. We also offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for growth and advancement within the company.

Responsibilities:
- Provide friendly and professional support to clients via phone, email, and in-person
- Answer inquiries about products and services, process orders, and resolve customer complaints
- Keep accurate and up-to-date records of all customer interactions
- Coordinate with the franchise team to ensure timely and efficient delivery of services
- Assist with administrative tasks such as scheduling appointments, maintaining inventory, and updating customer information in the database
- Identify and escalate complex issues to the appropriate departments for resolution
- Collaborate with other team members to continuously improve customer service processes and procedures

Requirements:
- High school diploma or equivalent
- Prior customer service experience, preferably in a fast-paced environment
- Proficient computer skills and experience with CRM software
- Excellent communication skills, both written and verbal
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize in a high-pressure environment
- Flexibility to work occasional weekends or evenings as needed
- Must be able to work independently and as part of a team

EEOC Statement:
Closet Factory is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.