Customer Service Representative

Job Title: Front Counter Person – Print Shop

Location: Porlland, Oregon

Company: AlphaGraphics Portland

About Us:

AlphaGraphics Portland is a locally owned and operated print shop that takes pride in delivering high-quality printing services to our clients. We offer a range of products, from business cards and flyers to large-format banners and custom print projects. Our team is dedicated to providing excellent customer service and ensuring every job is completed on time and to perfection.

Job Description:

We are seeking a friendly, motivated, and customer-oriented Front Counter Person to join our team! This is a customer-facing position where you’ll be the first point of contact for clients walking in, calling or emailing for print services. The ideal candidate should enjoy working in a fast-paced environment, be detail-oriented, and have strong communication skills.

Key Responsibilities:

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  Greet customers in a friendly and professional manner.

  
  


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  Provide information on our printing services and assist with product selection.

  
  


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  Process orders, including quoting, invoicing, and processing payments.

  
  


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  Handle customer inquiries and troubleshoot issues with print orders.

  
  


• Using automated software tools, follow up on estimates


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  Coordinate with production staff to ensure jobs are completed on time and to customer specifications.

  
  


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  Maintain a clean and organized front counter area.

  
  


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  Answer phones and respond to email inquiries.

  
  


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  Assist with inventory management and ordering supplies as needed.

  
  

Qualifications:

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  Previous customer service or retail experience preferred.

  
  


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  Strong communication and organizational skills.

  
  


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  Ability to handle multiple tasks efficiently and with attention to detail.

  
  


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  Basic math skills for processing payments and creating quotes.

  
  


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  Comfortable using office software (e.g., Microsoft Office, email, etc.).

  
  


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  Experience in the printing industry is a plus but not required.

  
  


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  A positive, can-do attitude and a team player mentality.

  
  


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  Ability to problem solve and be solutions oriented

  
  
  
  
  • Highly detailed with strong organizational and time management skills
  
  
  • Understanding of basic computer software
  
  
  • The ability to learn new software quickly
  
  
  • Professional customer service demeanor
  
  
  • Highly responsive to customer needs
  
  
  • Ability to create and maintain customer relationships
  
  
  • Ability to coordinate multiple schedules
  
  
  • 2-3 years facing customer service experience required
  
  
  • High School diploma or GED required, college education in Marketing, Communications or Business preferred
  
  
  
  

Benefits:

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  Competitive hourly wage + potential for performance-based bonuses.

  
  


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  Opportunity for growth and advancement within the company.

  
  


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  Friendly and supportive work environment.

  
  

How to Apply:

Interested candidates are invited to send their resume and a brief cover letter to [email protected] or drop by our shop at 200 SW Market Street, Portland OR. We look forward to meeting you!