Customer Service Representative

Duties and Responsibilities

1. Answer and service incoming phones calls in a polite and courteous manner.
2. Distribute all incoming mail.
3. Process billing of all charge account sales orders.
4. Conduct and maintain filing of all sales orders.
5. Tender and process all cash sales with customers.
6. Reconcile cash drawer and petty cash daily.
7. Create cash deposits, electronically deposit checks, daily.
8. Complete daily/monthly cash summaries. (Cash Balance Sheet)
9. Process payments on customer’s accounts and report to A/R. (Branch Deposit Log)
10. Conduct verification of daily cash and charge sales/credits processed using reports. (OERR)
11. Work and maintain “Paid in full, not shipped” job files.
12. Maintain sales tax exemption file in accordance with Company policy.
13. Order and maintain all office supplies within the monthly budget.
14. Handle repair services for all copiers. And any other office equipment.
15. Process vendor returns per company/vendor policies.
16. Provide ongoing administrative support to the branch manager.
17. Participate in the preparation and execution of annual physical inventories.
18. Work overtime as needed. 
19. Attend all branch and company structured meetings.
20. Keep work area clean and organized.
21. Display and promote teamwork.
22. Maintain branch document retention in accordance with Company policy.
23. Have working knowledge of company business system, email, phones and learning software 

Skills Required

•  Problem solving  
•  Interpersonal/People 
•  Communication 
•  Listening 
•  Teamwork 
•  Time Management 
•  Prioritizing and organizing 
•  Customers
•  Multitasking 
•  Dependability 
•  

Knowledge Required

•  Computer and systems literate 
•  Product and product application 
•  Operation of basic office equipment 
•  Basic math 
•  Proper phone and business etiquette 
•  Company policies and procedures 
•  Awareness of company resources to assist customers