Customer Service Representative

Job Description

The Customer Service Representative is responsible for providing exceptional customer service for all internal and external customers by using comprehensive, in-depth knowledge of company customers and processes.  A CSR must thrive with problem-solving in a fast-paced environment.

Responsibilities:

• Is primary contact and communicates via phone, email and through customer portals.


• Received and enters orders, Sets appointment times with shippers and receivers in accordance to what the load planners ask for.


• Provides timely feedback to the company regarding service failures or customer concerns.


• Operate with efficiency internally within all operations team members – including within the load planners, dispatching, driver workforce, and driver management teams – to ensure all loads are picked up and delivered on time, all loads are properly secured and compliant with DOT regulations and the equipment matches the shipper requirements


• Manage problems as they arise to ensure on-time service.


• Utilize the transportation management system (TMS) Mcleod Loadmaster and Powerbroker to keep accurate freight movements and load information.


• Day-time schedule

Requirements:

• Efficient with scheduling and coordinating skills.  


• Problem Solving/Analysis


• Time Management


• Able to Multi Task


• Proficient in written and verbal English language