Customer Service Representative

Customer Service Representative – Administrative (Endoscopy Scheduling)

Worcester, MA
Full-Time | Monday–Friday | 8:00 AM – 4:30 PM (40 hours/week)
3-Month Contract | Temp-to-Hire
Onsite | Local Candidates Only

Sigma Systems is seeking a Customer Service Representative – Administrative to support the Endoscopy Scheduling Department at UMass Medical Center in Worcester, MA. This is an onsite, patient-facing administrative role ideal for candidates with healthcare scheduling experience who thrive in a fast-paced clinical environment.

Key Responsibilities

• Greet and assist patients and visitors for scheduled and urgent appointments
• Schedule medical procedures, tests, and follow-up appointments across multiple providers
• Confirm and verify patient demographics and insurance information
• Obtain patient signatures for treatment consent and insurance authorization
• Answer and route incoming phone calls; take accurate messages as needed
• Provide patients with procedural preparation instructions (verbal, mail, or patient portal)
• Coordinate with clinicians to prioritize appointments for optimal patient care
• Collaborate with insurance providers to obtain prior authorizations, pre-certifications, and referrals
• Verify eligibility for procedures and follow up on discrepancies
• Collect co-payments, maintain payment records, and assist with daily reconciliation
• Maintain accurate patient records, logs, and documentation in clinical systems
• Perform general administrative duties including data entry, filing, faxing, scanning, and report preparation
• Ensure compliance with HIPAA, referral management regulations, and departmental policies

Required Qualifications

• High School Diploma or GED required
• Previous scheduling experience required (medical or clinical scheduling strongly preferred)
• 3+ years of related administrative or healthcare experience
  (Experience requirement waived with Associates or Bachelors degree)
• Strong customer service, communication, and interpersonal skills
• Ability to multitask and work effectively in a high-pressure healthcare environment
• Proficiency with computer systems and specialized healthcare software
• Professional demeanor with a strong focus on patient care and confidentiality

Preferred Qualifications

• Experience in procedure scheduling (endoscopy, ambulatory, or specialty clinics a plus)
• Familiarity with insurance verification, prior authorizations, and referrals
• Associates or Bachelors degree