Customer Service Representative

Job Description:

Who We Need

We are seeking a passionate, collaborative and resourceful individual to join our world class commercial team.  You will partner with our outside sales team to enhance the overall customer experience through high level support and service.  We will provide all appropriate training.

Your Knowledge, Skills and Experience will include:

• Bachelor's or Associate's Degree preferred
• Previous customer service experience required (manufacturing environment a plus)
• Export experience a plus
• Outstanding interpersonal skills
• Proficiency in MS Office (Word, Excel, Outlook); experience with Oracle a plus
• Strong organization skills and proven ability to manage multiple priorities and tasks
• Results oriented with effective analytical and problem solving skills
• Strong team player with a high degree of personal ethics and integrity
• Demonstrated relationship-building skills
• Must possess a customer-centric, can-do attitude

What YOU Can Do For Us

• General account management including customer correspondence, confirmation of orders, assisting customers with any questions or issues, etc.
• Order entry – new orders, releases off of stock, order changes, etc.
• Follow up on orders and any open issues (pricing, complaints, stocking reports, etc.) for customers, Sales Reps, Business Managers and Sales Managers
• Notify customer of any delays
• Provide inventory status per customer requests
• Process complaints and ensure proper personnel are notified
• Other duties as assigned

What WE can do for YOU

Penn Color offers many tangible and intangible benefits to our full time employees:

Tangible benefits include:

• Highly competitive compensation
• A choice between 3 outstanding medical plans
• 401K with a strong company match
• PTO to balance your life
• Additional company perks 
• And More!

Our intangible benefits really set us apart:

• Unmatched company stability
• Long-term career opportunity
• True open door, friendly environment
• Ability to "own" your role
• Company events that bring us all together

If you desire a long-term career, want to work alongside an exceptional group of people, and wish to use your talents to shape a world-class company, then we are your employer of choice! 

Penn Color, Inc. is an Equal Employment Opportunity employer.  We adhere to a policy of making employment decisions without regards to race, color, religion, sex, age, disability or any other protected categories.  It is our intention that all qualified applicants be given an equal opportunity and that selection decisions be based on job-related factors.