Customer Service Representative

Pries Enterprises is looking for a customer service representative to join our team in Independence. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Organize orders and prioritize requests
• Quote new orders or production runs and facilitate price communication.
• Coordinate product returns and customer complaints with quality department
• Follow order status from PO through delivery
• Set up ship dates; use order volume to help minimize shipping expenses by coordinating loads, and multiple customers per load.
• Navigate Epics, Quote module, order entry, status, customer data and parts
• Basic understanding of drawings and Pries die prints.
• Professional communication via phone and email

Requirements:

• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with ERP systems

Pries Enterprises is a family owned aluminum extrusion company located in Independence, IA, celebrating its 50th year this year! 

This position is 7:30am-4pm Monday-Friday. Some over time may be required based on fluctuating production or work load. This is a salary based position, pay varying based on experience with a minimum of $20.00 per hour. 

Pries offers full benefits of Health, dental, vision, long and short term disability, life insurance, 401k matching, monthly bonuses and vacation time. We offer a team based atmosphere striving for constant continuous improvement. If you have any further questions on the position, please feel free to email us at [email protected] or call our office at 319-334-7068.