Customer Service Representative

POSITION SUMMARY:

WHAT WE’RE LOOKING FOR (Essential Qualifications):

Education:

• High School Diploma or GED required
Professional Licenses/Certifications: None

Experience:
• 1+ years experience in retail sales or customer service preferred
• Experience in a medical facility desired

Knowledge, Skills and Ability:

• Cornerstone experience a plus
• Ability to provide effective customer service principles
• Basic knowledge of medical terminology
• Basic proficiency with a variety of computer programs including Microsoft Office Suite
• Basic written, verbal, and active listening communication skills
• Strong customer relations and interpersonal skills
• Exercises tact and diplomacy in dealing with sensitive issues and situations
• Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Strong organizational and time management skills
• Effectively and quickly responds to requests in a proactive manner
• Strong attention to detail and high level of accuracy

PHYSICAL DEMANDS:

While performing the duties of this job, the team member is regularly required to talk and hear.
The team member must frequently use a computer for long periods of time. Specific vision
abilities are required to do this job including close vision. This position requires walking and/or
standing for long periods of time, bending, reaching, grasping, and repetitive motions. May be
exposed to disinfectant/sanitation chemicals, pets dander, and excretions. This position is
exposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted, 50 lbs. with
assistance. Must be able to work flexible hours including evenings and weekends.

BENEFITS:

• License reimbursement


• Uniform allowance


• Health insurance


• 401(k) matching


• Paid time off


• Vision insurance


• Health savings account


• Dental insurance


• Disability insurance

SUPERVISORY RESPONSIBILITIES: None