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Customer Service Representative

salary Salary :

$16 - 18 hourly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Customer Service Representative


 

 Ready for a fresh start? Make this the year you love where you work!

We are looking for a dedicated and customer-focused Customer Service Representative to serve our plumbing and HVAC customers.   

Our Customer Service Representatives are the most important teammates in our organization. This is a great opportunity to learn our business and grow your career into other areas of our organization. 

Key Responsibilities of our Customer Service Representative: 

  • Answer all incoming client calls promptly and follow our scripting process.  
  • Serve as the first point of contact for customers and deliver a courteous and professional experience every time.  
  • Following our process, accurately schedule service and maintenance appointments.  
  • Notify clients proactively if there are any scheduling delays and work to rebook at their convenience.  
  • Make outbound calls to Club Membership clients to schedule seasonal maintenance.  
  • Assist with dispatching as needed to maintain scheduling efficiency without compromising customer satisfaction.  


 


Requirements

 

What You Bring to the Customer Service Representative role:

  • Previous experience in a customer service or call center role (required)  
  • Knowledge of plumbing and HVAC, or home services industry (required)
  • Ability to follow a process
  • Strong attention to detail and excels in accuracy.  
  • A courteous and pleasant demeanor—whether on the phone or off  
  • Excellent time management, organization, and problem-solving abilities  
  • Bilingual a plus, but not required  

Schedule: 

3 shift options to include:  

Fri-Mon 8 am-7 pm

Wed-Sat 8 am-7 pm

Sun-Wed 8 am-7 pm

Pay $16-18 an hour. If you're passionate about great customer service and enjoy being part of a team, apply now!  


Original job Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

Mcwilliams Heating Cooling Plumbing

McWilliams Heating, Cooling and Plumbing offers expert AC and heating repair, replacement and installation in Texas. Ensure your home comfort with us today!

Read more about the company

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