Customer Service Representative

Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team at Bill Pearce Motors as a Customer Service Representative. This is a full-time hourly position in the auto industry, located in Reno, Nevada. The individual in this role will be responsible for providing excellent customer service to our valued clients, addressing their inquiries and concerns, and scheduling service visits, and ensuring their overall satisfaction with our products and services.

Compensation & Benefits:
This is a full-time position with a competitive hourly wage of $18.50 per hour. Pay will be distributed on a biweekly basis. In addition to monetary compensation, we also offer a comprehensive benefits package including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.

Responsibilities:
- Serve as the primary point of contact for all customer inquiries and concerns through various channels such as phone, email, and in-person interactions
- Provide prompt and professional responses to customer inquiries and concerns in a timely and efficient manner
- Maintain a thorough understanding of our products and services to effectively answer customer questions and provide accurate information
- Build and maintain strong relationships with customers to promote loyalty and foster a positive image of our company
- Collaborate with other departments within the company to resolve customer issues and ensure a smooth customer experience
- Keep detailed and accurate records of all customer interactions and transactions

Requirements:
- High school diploma or equivalent education required
- Minimum of 1-2 years of experience in customer service, preferably in the auto industry
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving skills
- Proficient in Google Workspace and other computer programs
- Ability to multitask and prioritize tasks effectively
- Availability to work flexible hours, including evenings and weekends if needed
- Must be able to pass a background check and drug test

EEOC Statement:
Bill Pearce Motors is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing an inclusive and welcoming work environment for all employees.