Customer Service Representative

Department: Logistics - Bulk
Location: Lincoln, NE
Job Type: Full-Time
Experience Level: Entry-Level
FLSA Status: Non-Exempt

Overview

Join the team at Hill Bros. Transportation as a full-time Customer Service Representative in our Bulk Logistics division. You'll serve as the vital communication link between our customers, drivers, and operations teams—ensuring smooth freight movements and exceptional customer experiences.

At Hill Bros, our purpose is simple yet powerful: "Building relationships while developing opportunities mile after mile."

We value team members who are relentless, adaptable, team-oriented, and powered by a "we, not me" mindset—with a strong will to win.

This is an entry-level position perfect for detail-oriented individuals who thrive in fast-paced environments. No prior logistics experience required—we provide comprehensive training!

What You'll Do

Customer Communication & Service

• Proactively communicate truck arrivals and delivery updates to customers via phone and email
• Respond to customer inquiries in real time with accurate, professional information
• Address scheduling issues and resolve problems quickly to ensure customer satisfaction
• Build and maintain positive customer relationships through responsive service

Appointment Scheduling & Coordination

• Set and reschedule pickup and delivery appointments using computer systems
• Coordinate with customers and drivers to optimize scheduling and minimize delays
• Balance customer needs with operational constraints to maximize efficiency
• Monitor appointment status and proactively address conflicts

Data Management & System Accuracy

• Enter load information and customer data into systems accurately and in real time
• Build and maintain comprehensive customer profiles with facility details and directions
• Research and prevent duplicate customer codes to maintain data integrity
• Close out completed loads and ensure all documentation is properly recorded

Technical & Administrative Support

• Conduct EDI (Electronic Data Interchange) auditing for accuracy
• Maintain website information and update content as needed
• Ensure drivers have accurate directions and facility-specific information
• Support systems that enhance customer communication and operational efficiency

What We're Looking For

Accountabilities:

• Maintain accurate, real-time data entry across all systems
• Provide proactive communication to customers regarding load status
• Manage appointment scheduling to optimize operational efficiency
• Resolve customer issues promptly and professionally
• Maintain organized customer profiles and facility information
• Ensure EDI accuracy and system integrity

Key Competencies:

• Detail-oriented with strong focus on accuracy
• Customer-focused mindset and professional communication skills
• Organized with systematic approach to managing priorities
• Proactive problem-solver who takes initiative
• Reliable and dependable with consistent follow-through
• Adaptable to changing priorities and demands
• Team player who collaborates effectively

What You Bring

• High School Diploma or GED required
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook)
• Strong verbal and written communication skills
• Excellent attention to detail and accuracy
• Ability to multitask in a fast-paced environment
• Professional phone manner and customer service orientation

Preferred:

• Customer service experience in any industry
• Experience with data entry or administrative coordination
• Familiarity with logistics, transportation, or supply chain operations

Why Join Hill Bros. Transportation?

At Hill Bros. Transportation, you're more than just a job title—you're a key part of a team driven by service, precision, and strong relationships. We work with purpose, support each other, and strive for results that matter.

What We Offer:

• Comprehensive Training: Full onboarding program with hands-on support—no experience necessary
• Career Growth: Clear pathways to advance into Account Management, Load Planning, or Operations roles
• Work-Life Balance: Monday–Friday schedule, generally 8:00am–5:00pm
• Competitive Compensation: Hourly pay plus comprehensive benefits package
• Team-First Culture: Collaborative environment built on growth, respect, and shared success
• Meaningful Impact: Your accuracy and customer service directly impact our success

Work Schedule & Environment:

• Monday–Friday, 40 hours per week
• Professional office setting
• Minimal travel required (5% or less)

Ready to Apply?

If you're detail-oriented, customer-focused, and ready to launch your career in logistics, we want to hear from you!

Hill Bros. Transportation is an equal opportunity employer.

Building relationships while developing opportunities mile after mile.